The subject of this Regulation is the sale by the Agency of electronic services on the website www.toursinbelek.com/en to the Consumer, in accordance with the rules for the sale and provision of services, Law No. 4077 on consumer protection in Turkey.
The consumer agrees that the excursion and the qualification of the service, the amount of the sale, the type of payment and all the necessary information about the service have been received and there is a confirmation of the information in electronic form.
The Agency is responsible to the Consumer for the quality of the provision and performance of the service.
The agency is responsible for the damage caused and compensates for losses if the service does not comply with the contract. Visas are not included in purchased tours.
The consumer must notify the Agency in writing of any dissatisfaction and claim. The agency is responsible for finding and making decisions to eliminate the claim.
The consumer can change the date of the excursion to another, without additional payment, if he informs the Agency about it three days in advance.
The consumer does not pay taxes for the service provided. All prices are indicated including VAT.
The agency takes into account any adverse conditions that may arise, reserves the right to cancel the service due to earthquakes, terrorist attacks, adverse weather conditions, road obstacles and unforeseen technical difficulties ... In this case, the consumer cannot file an objection.
The consumer can cancel the excursion by notifying the Agency about it 15 days before the start of the tour and in this case the Agency will be obliged to return the paid funds.
The consumer can get a refund of 50% of the money paid for the tour if he warns about the cancellation of the tour one week before it starts.
The consumer cannot cancel the service less than 7 days in advance. In this case, the Consumer does not intend to change the tour date.
The consumer can transfer the right to use the tour to another person up to 7 days before the planned tour date.
If the Consumer does not inform the Agency in writing, via communication channels, that he cannot go on a tour and about the circumstances that impede the trip, the Agency may cancel the excursions that the client plans to make in 24 hours. In such cases, no refunds will be issued.
The Agency has the right to cancel the excursion in whole or in part, if it deems it necessary. In such cases, it must inform the Consumer of the change in the tour by sending a written notice. The agency may change the order of the visit upon written notification. In such cases, if the Consumer does not wish to participate in the tour, the cost may be refunded for the services not provided.
The Agency may notify the Consumer in person or on the website, or in any way available. The consumer accepts and confirms this situation personally.
The Turkish consumer courts and arbitration courts are responsible for any problems that may arise in the implementation of this contract. The consumer agrees and accepts all the terms of this agreement.